Technology House | Luton Road | Dunstable | Beds | LU5 4GE
01923 882392

Privacy Policy

Privacy Policy

Your privacy is important to Red (EU) Ltd. So we have developed a Privacy Policy that explains how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
Information Responsibility

As a controller and processor of information, Red collects, stores, handles and protects your personal information. Our contact information is:


Tel: +44 (0)1923 882392

Address: Technology House, Luton Road, Dunstable, Beds, LU5 4JY England

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Red or an affiliated company. Red and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products and services. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

What personal information we collect

  • When you use our products and services, we may collect a variety of information, including mailing address, phone number, email address, other ways of contact and data of your vehicles and so on. Red will use such information to improve the repair program of your vehicles and provide better services.
  • When you use our products and services help others to inspect the vehicles, Red may collect the information you provide about those people’s vehicles. Red will use such information to fulfill your and other people’s requests, to provide the relevant service.

How we use your personal information

  • The personal information we collect allows us to use Big Data analysis and provide you with more intelligent and personalized repair services. If you don’t want to be on Big Data list, you can opt out anytime by Email or Mail.
  • We also use personal information to help us create, develop, operate and improve our products and services.
  • We may use your personal information, to verify identity, assist with identification of users, and to determine appropriate services.
  • From time to time, we may use your personal information to send important notices, such as changes to our terms, conditions, and policies. Because this information is important to your interaction with Red, you may not opt out of receiving these communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

  • We may collect information such as, language, post code, area code, unique device identifier and location so that we can better understand customer behavior and improve our products and services.
  • We may collect information regarding customer activities on our website and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.
  • We may collect and store details of how you use our services. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
  • With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Our websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Red and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. If you want to disable cookies, you can check with your provider to find out how to disable cookies.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Disclosure to Third Parties

At times Red may make certain personal information available to strategic partners that work with Red to provide products and services, or that help Red market to customers. If you are approved for service, your account will be governed by Red and your carrier’s respective privacy policies. Personal information will only be shared by Red to provide or improve our products and services; it will not be shared with third parties for their marketing purposes.

Service Providers

Red shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Red operates.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Red to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Red takes the security of your personal information very seriously. Red online services protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Red, we use computer systems with limited access housed in facilities using physical security measures.

When you post your opinions in public areas such as our forum, the personal information and content you share will be visible to other users who may read, collect, or use your personal information. You are solely responsible for the personal information that you decide to share or submit in the above situations.

Your Rights

You can contact us by sending an email ( and ask us to protect and assist you to exercise the following rights. However, before taking further action on your request, we may ask you to provide relevant information to verify your identity.

A. Manage and update your information

You can access, update and manage some of your information through your account settings and other methods provided by the sign. You can correct your own inaccurate or incomplete personal information. If you are unable to correct it yourself, you can contact us by email ( and ask us to assist you in correcting and updating.

B. Data access and transfer

In some jurisdictions, applicable law may give you the right to request that we provide a copy of your personal information held by us. You may also have the right to request a copy of your personal information held by us in a structured, general, machine-readable format and/or request that we transfer this information to other service providers (technically feasible situation).

C. Data retention and deletion

Generally, we only retain your personal information during the necessary period of time to perform your contract with us and comply with our legal obligations. If you no longer want us to use your information to serve you, you can ask us to delete your personal information.

Please note that if you request to delete your personal information:

The information you share with others in public space can still be displayed in the relevant space. But your attribution to this information will be deleted. In addition, some copies of your information may remain in our database, but will be distinguished from personal identifiers.

Since we will maintain the system to prevent accidental or consequential loss and damage, a residual copy of your personal information may not be deleted from our backup system for a limited period of time.

D. Revocation of consent and processing restrictions

If you agree to our handling of your personal information, you can cancel your consent at any time by sending an e-mail (, stating which one you want to withdraw. Please note that revoking your consent will not affect the legality of any processing activities based on such consent prior to this withdrawal. In addition, in certain jurisdictions, applicable law may give you the right to limit the way we use your personal information, specifically (i) you question the accuracy of your personal information; (ii) processing is illegal, and you are opposed to the deletion of your personal information; (iii) we no longer need your personal information for processing purposes, but you need to change the information for information on the establishment, exercise or defense of legal claims; or (iv) You object to the processing of item E below, and oppose the legitimate interests of waiting to verify the merits of the superiority of your own interests.

E. Objection to processing

In some jurisdictions, applicable law may authorize you to request that we do not process your personal information for a specific purpose, and these treatments are based on legitimate interests. If you object to such treatment, we will no longer process your personal information for these purposes unless we can prove that such processing has reasonable and reasonable grounds, or this treatment is necessary to establish, exercise or defend legal rights.


Red’s products and services are not designed or opened to minors. If you are a minor defined by law, you are advised to ask your guardian to read this Privacy Policy carefully, and use the Red’s products and services or provide us with information in the company of your guardian to avoid unnecessary risks. Red shall not be responsible for any risks, consequences, and losses arising directly or indirectly from the use of Red products and services by the minor.

Location-Based Services

To provide location-based services on our products, Red and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your device. Where available, location-based services may use GPS, Wi-Fi, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by Red and our partners and licensees to provide and improve location-based products and services.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Red employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about Red’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us by email, mail or telephone.


Tel: 01923 882392

Address: Technology House, Luton Road, Dunstable, Beds, LU5 4JY England

When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you.

All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

Red may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our equipment along with the updated Privacy Policy.